Services to keep your operation running, even when your AC power fails.

A disruption in your critical power system becomes catastrophic if the DC Power doesn’t perform the way you expect it to. Vertiv leverages years of experience, along with decades of UPS and battery performance data, to ensure total power system availability while providing the insight into asset health and operating trends required to effectively optimize infrastructure performance.

UPS & Power Contracts

Ensure your critical infrastructure is always on.

Basic Plus (EXM)

24×7

Emergency Response

Within 8 Hours

Coverage: 150 Miles

Emergency Service (24×7)

Parts, Labor, & Travel

Preventative Maintenance

M Thru F (8 AM- 5PM)

1 Preventative Maintenance visit per year.

Basic

24×7

Emergency Response

Within 4 Hours

Coverage: 150 Miles

Emergency Service (24/7)

Parts, Labor, & Travel

Preventative Maintenance

Not Included

Preventative Maintenance not available with this service level.

Essential

24/7

Emergency Response

Within 4 Hours

Coverage: 150 Miles

Emergency Service (24/7)

Parts, Labor, & Travel

Preventative Maintenance

M Thru F (8 AM- 5PM)

Choose 1, 2, 3, or 4 Preventative Maintenance visits per year. *Recommended service includes 2 PM visits for 3-phrase UPS and 1 PM visit for PCD & single-phase UPS equipment.

Best Value Deal

Preferred

24×7

Emergency Response

Within 4 Hours

Coverage: 150 Miles

Emergency Service (24/7)

Parts, Labor, & Travel

Preventative Maintenance

24×7 (7 days a week)

Choose 1, 2, 3, or 4 Preventative Maintenance visits per year. *Recommended service includes 2 PM visits for 3-phrase UPS and 1 PM visit for PCD & single-phase UPS equipment.

Having trouble deciding which package to choose? Ask our experts for a detailed comparison

Preventative Maintenance Only

Preventative maintenance contracts.

PM Only

24×7

Preventative Maintenance

Emergency Service & Emergency Response is not included

Coverage: 150 Miles

Preventative Maintenance

24×7 (7 days a week)

Choose 1, 2, 3, or 4 Preventative Maintenance visits per year. *Recommended service includes 2 PM visits for 3-phrase UPS and 1 PM visit for PCD & single-phase UPS equipment.

PM Only

8×5

Preventative Maintenance

Emergency Service & Emergency Response is not included

Coverage: 150 Miles

Preventative Maintenance

M thru F (8 AM – 5PM)

Choose 1, 2, 3, or 4 Preventative Maintenance visits per year. *Recommended service includes 2 PM visits for 3-phrase UPS and 1 PM visit for PCD & single-phase UPS equipment.

Having trouble deciding which package to choose? Ask our experts for a detailed comparison

Sold Separately

Remote Monitoring

  • Remote network alarm management
  • Contracts cover equipment monitoring

  • 24 hours a day, 365 days a year

Customer Success Management

The CSM program implements plan that is custom to the customer’s specifications. The program will manage preventive, corrective, conforming, diagnostic, and engineering change services at customer facilities through a single point of contact.

Having trouble deciding which package to choose? Ask our experts for a detailed comparison

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